Privacy Policy

1. Introduction

   • This Privacy Policy explains how Unique Cars FZE (“we”, “us”, “our”) collects, uses, stores, protects, and shares personal data when you visit or interact with www.uniquecarsfze.com or conduct business with us.
   • We apply a global compliance standard aligned with UAE PDPL, EU/UK GDPR, Kenya DPA, and U.S. privacy principles.

2. Data We Collect

   • Identity & KYC: Name, nationality, passport/ID, company documents, beneficial ownership.
   • Contact: Email, phone/WhatsApp, physical/billing/shipping address.
   • Payment Details: Transaction records, invoice references (we never store full card numbers or CVV).
   • Shipping & Export Data: Consignee name, port documents, BL details, logistics coordination.
   • Technical Data: IP address, browser info, device metadata, site usage analytics.

3. How We Use Your Data

   • Transaction processing and order fulfillment.
   • KYC/AML screening and compliance.
   • Export documentation and shipping coordination.
   • Payment settlement & fraud prevention.
   • Legal, accounting, audit, and dispute defense purposes.
   • Customer support & communication.

4. Lawful Basis

   • Contractual necessity: Export of goods.
   • Legal obligation: AML, tax, customs compliance.
   • Legitimate interest: Fraud prevention & security.
   • Consent: Marketing where applicable.

5. Data Sharing

   • Payment processors/acquirers (e.g., our authorised payment processors).
   • Shipping lines, ports, and customs brokers.
   • Banks and auditors.
   • Compliance screening tools.
   • IT service providers / CRM systems.
   • We do not sell data to third parties.

6. International Transfers

   • Your data may be processed outside your country where required for payment, compliance, or shipping, under appropriate safeguards.

7. Retention

   • KYC, transactional, and export documentation may be retained for 2–3 years for compliance/regulatory reasons.

8. Security

   • We use encryption, least-privilege access, and secure partner selection.
   • Card data is processed only by PCI-DSS certified providers.

9. Your Rights

   • You may request access, correction, portability, restriction, or deletion of your personal data, subject to legal obligations.

10. Contact

    • Email: info@uniquecarsfze.com

Terms & Conditions

1. Payment Methods

   • Bank Transfer (SWIFT / TT / Wire)
   • Card Payments (Visa / Mastercard)
   • Cash payments for local buyers only (subject to compliance recording and verification)

2. Vehicle Condition

   • All vehicles are sold “as-is”, exported in the same condition as inspected or shown in photos/videos.
   • No post-handover warranties or mechanical guarantees are provided once the vehicle is released from the UAE port, yard, or logistics provider.

3. Service Geography

   • We serve buyers worldwide, except those located in sanctions-restricted jurisdictions, in line with UAE and international compliance rules.

4. KYC / AML Verification

   • Identity and ownership verification required before payment: passport/ID, company registration, trade license, proof of address, and beneficial ownership docs.

5. Proof of Delivery

   • Delivery is complete once payment is received, shipping has commenced, and the vehicle is handed to the shipping line.
   • Upon issuance of the Bill of Lading (BL), our delivery obligation is fulfilled.
   • We are not liable for storage fees, confiscations, or delays caused by the buyer’s failure to clear the vehicle.

6. Identity & Payment Matching

   • The payer/cardholder must match the verified buyer or company KYC details; mismatched transactions may be held, cancelled, or reported to AML regulators.

7. Full Terms

   • Refer to the full Terms & Conditions available at /terms-and-conditions.

Refund & Returns Policy

1. General Policy

   • Vehicle purchases are final once shipping has commenced. No refunds after the Bill of Lading (BL) is issued or the vehicle enters the shipping/loading process.

2. When a Refund May Be Considered

   • Refunds may be reviewed only before:
   • BL issuance
   • Yard handover / port delivery
   • Shipping booking confirmation
   • Customs export finalization
   • If approved, deducted expenses (inspection, port fees, documentation, exchange rate, bank charges) may apply.

3. Chargebacks / Fraudulent Disputes

   • Disputes raised after shipment are treated as fraudulent; legal and documentary evidence will be used to defend the transaction.

4. Delivery & Timelines

   • Timelines vary by region, vessel, customs clearance, or force majeure. We are not liable for delays beyond our control.

5. Governing Law

   • All transactions are governed by the laws of the United Arab Emirates with jurisdiction in the Courts of Dubai (UAE).

Cookie Policy

1. Introduction

   • This Cookie Policy explains how we use cookies and similar technologies to enhance site functionality, security, and experience.

2. What Are Cookies

   • Cookies are small text files stored on your device to enable features and help analyze site traffic.

3. Types of Cookies We Use

   • Essential Cookies: Required for forms, security, navigation.
   • Functional Cookies: Store preferences and session continuity.
   • Analytics Cookies: Collect anonymous usage data (no personal tracking).
   • We do not use marketing or tracking cookies.

4. Third-Party Services

   • Some site functions rely on hosting/CDN/security providers that may set strictly necessary cookies for performance and protection.

5. Managing Cookies

   • You can disable cookies in your browser; essential site functions may be affected.

6. Updates

   • If non-essential cookies are added in future, users will be notified via a consent banner.

7. Contact

   • For cookie questions: info@uniquecarsfze.com